Return & Refunds Policy


Hassle-Free Returns and Refunds at XIBUZZ™

Your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’ve made our return and refund process straightforward and stress-free.

Eligibility for Returns:

  • Products must be in new, unused condition.

  • Returns accepted for defective and non-defective items.

  • Return window: 30 days from the date of delivery.

How to Initiate a Return:

  1. Contact us via email at contact@xibuzz.com or call 001-763-634-1088.

  2. Provide your order number and reason for return.

  3. Ship the product to the following address:

    XIBUZZ™ Returns Department
    574 Prairie Center Dr #135
    Eden Prairie, MN 55344

Refund Process:

  • Once we receive your return, we will inspect it and process your refund within 7-14 business days.

  • Refunds will be issued in USD to the original payment method.

No Restocking Fees: Enjoy returns with no hidden costs or restocking fees.

For more information, refer to our detailed Privacy Policy, Terms of Service, and Shipping Policy.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Yes, We accept Exchanges as long as the purchased item is still in good condition otherwise we will not accept any damaged item especially if there isn't enough evidence that the damage was caused due to shipping of the item.

However, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please contact our customer service if you have additional questions on returns, refunds, and Exchanges.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


For more information, refer to our detailed Privacy Policy, Terms of Service, and Shipping Policy.

 

Choose XIBUZZ™ today and experience the difference—because you deserve the best.

 


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